Including Visa, MasterCard, JCB, Discover, etc.

Our website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department and indicate the problem. We will assign a new password for you and you can change it once you log in.

You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing our products. After submitting an order, you will be redirected to PayPal to complete the transaction.

 - Your desired timeframe

- Any special packing instructions, e.g., bulk packing without product boxes

Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more you will save on postage. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you buy one piece.

Credit card via PayPal (Visa, MasterCard, JCB, Discover, and Diners).

Order Successful 
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.

Processing 
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability. 

Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.

Shipping 
Our partners with major international shipping companies to offer different methods.

You can choose your preferred shipping method on the Order Information page during the checkout process.

Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.

Delivered 
Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates. 

We high recommend that customers purchase a tracking number and shipping insurance during the check out for peace of mind when waiting for their package. 

Tax 
Kindly note that all packages are shipped from different Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method. You may check with your local Customs Office for more information.

Contact Us 
If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution. 

Returnable Items

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:

1. Faulty items damaged/broken or soiled upon arrival.

2. Items received in the incorrect size/color.

3. Unworn and unused item(s) that have not met your expectation within 30 days of receiving.

 Non-Returnable Items
We will not accept returns in the following conditions:

1. Items outside the 30 days warranty time-frame.

2. Worn, used or misused items.

Notes: All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.

Returns Process & Time-Frame
Please carefully follow our returns process to minimize any delays: 

1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:

Order number

Product name

Reason for return

2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.

3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.

4.Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days. 

Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below: 

For credit card refunds, please allow between 7-14 business days for the transaction to process. 

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account. 

Return Shipping Costs & Address 
We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.

1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

To claim the One-Year warranty 
Email us： aftersale@rraycom.com

We pride ourselves on our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each order. Buy with confidence and enjoy a great shopping experience!

Please follow these instructions: 

Check your login details. Your login username is the email address you used for registration.

 If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.

Please make sure that your web browser accepts cookies.

Our website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department and indicate the problem. We will assign a new password for you and you can change it once you log in.

Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Department and provide the following information:

 - The product(s) that you are interested in

 - The exact order quantity for each product

 - Your desired timeframe

- Any special packing instructions, e.g., bulk packing without product boxes

Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more you will save on postage. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you buy one piece.

Please sign in to your account and select the shopping cart on the top right of the page. You will be able to view all items currently in the shopping cart. To delete an item from the cart, click the "Remove" button next to it. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.

PayPal is a secure, trusted payment processing service that lets you shop online. PayPal can be used when purchasing items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e., using your regular Bank Account). We cannot see your card number because it is securely encrypted on PayPal's servers. This limits the risk of unauthorized use and access.

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service.

Department as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we can ship it to the new address. However, if the package has already been shipped, the shipping information cannot be changed while it is in transit.

Once your payment has been received, we will send you a notification email about your order. You can also visit our store and log in to your customer account to check the order status at any time. If we have received payment, the order status will show "Processing".

For your protection, your order is being processed by our payment verification team. This is a standard procedure to make sure all transactions made on our site are authorized, and your future purchases will be processed with top priority.

Once you have placed an order, the shipping method cannot be changed. However, you can still contact our Customer Service Department. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

If you wish to change the shipping address after placing an order, please contact our Customer Service Department as early as possible during the order processing stage to request the change. If the package has not been dispatched yet, we will be able to ship it to the new address. However, if the package has already been shipped, then the shipping information cannot be changed while the package is in transit.

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flooding, typhoon, storm, earthquake, severe weather, or any other unforeseen or unavoidable circumstance, delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

We ship worldwide. The exact shipping rate varies by item weight and destination country. We will always suggest the most appropriate shipping weight to help our customers save money. Our goal is always to provide fast and secure delivery of items to our customers.

The product price does not include shipping. The online ordering system will generate a shipping quote for your order.

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch, and we will update the tracking information on your account.

Once we provide you with the tracking number, you can check the item's delivery status online by visiting the relevant delivery company's website.

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.  

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago, and the information has expired; some shipping companies will remove the tracking code history.

 We would advise you to contact our dedicated Customer Service Department and provide them with your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from the region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges. 

If the items are detained by Customs, the buyer is responsible for the clearance of the items.

If your items cannot be cleared by customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.

Our handling time is 3 business days. This means that your item(s) will generally be sent out in 3 business days.

Cancellation before payment 

 If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.

Withdrawing an order after payment

If you have already paid for an order and want to cancel it, please contact our Customer Service Department as soon as possible.

If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.

If the package has already been dispatched, then we are not able to cancel or change the order. 

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact our Customer Service Department, and we will process the updated order; there is usually no additional fee for this service.

Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service. Please provide us with the following information:

a. The original order number

b. The reason for the exchange

c. Photographs clearly showing the problem with the item

d. Details of the requested replacement item: the item number, the name and color

e. Your shipping address and phone number

Please note that we are unable to process any returned items that have been sent back without our prior agreement. All returned items must have an RMA number. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information. 

The return or RMA process can only be initiated within 30 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.

Once sold, cannot be returned or exchanged in cases other than quality issues or mis-shipment.

Quality Issues:

Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 30 calendar days after receiving the garment. It must be unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer's responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.

Mis-shipment:

We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.

Please note:

All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way. 

After contacting our Customer Service Department and reaching a mutual agreement, you can send the item(s) to us. Once we have received the item(s), we will confirm the RMA information you have provided and review the condition of the item(s). If all relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange, the replacement will be sent to you from our headquarters.